Florist Sipson Returns, Refunds & Complaints Guide
Our Fresh Flowers Guarantee in Sipson
At Florist Sipson, we pride ourselves on delivering only the freshest flowers to our valued customers in the local Sipson area. As a trusted neighbourhood florist, we know how important it is for your bouquet or floral arrangement to arrive in perfect condition. That is why we back every order with our Fresh Flowers Guarantee, ensuring your flowers are vibrant and beautiful upon arrival and stay fresh for longer in your home or business.
Damaged-on-Arrival Policy
If your flowers or floral arrangement arrive in less than pristine condition or are damaged during transit, please notify us immediately. We kindly ask that you report any issues with your delivery on the same day you receive your order. Our team may request a photograph of the damaged flowers to help us resolve your issue swiftly and improve our delivery process in the future.
When a bouquet is confirmed as damaged-on-arrival, we offer a choice between a full refund of your purchase price or a prompt replacement of your order, delivered at the next available time that is convenient for you. This policy ensures you always receive the quality and service you expect from your local Sipson florist.
The Florist Sipson Freshness Window
Every bouquet and arrangement from Florist Sipson comes with a freshness window of at least 5 days, reflecting our confidence in the quality of our flowers. We source our blooms carefully, often direct from reputable growers, to ensure maximum vitality. If you follow our flower care instructions and your arrangement fails to remain fresh within five days of delivery, contact us so we can provide a suitable resolution.
Refund and Replacement Options
Our goal is your satisfaction. In the rare event your flowers do not meet the standards you expect or arrive damaged, you can choose from the following options:
- Full Refund: We process a full refund to your original payment method once the issue is confirmed.
- Replacement Arrangement: We send a fresh bouquet as soon as possible at no additional cost, subject to availability.
It’s important to notify us of any concerns promptly—within 24 hours for transit damage, and within the 5-day freshness window for quality issues—so we can address and resolve your request efficiently.
Complaints and Feedback Process
Florist Sipson values your feedback as it helps us uphold the highest standards for our customers across Sipson’s homes and businesses. If you have a complaint or believe your experience has fallen below your expectations, please contact our customer service team. We aim to acknowledge all queries within 24 hours and strive to resolve most issues within three working days, keeping you informed throughout the process.
We treat every concern seriously, and our reputation as a local Sipson florist motivates us to ensure every customer is delighted with our flowers and service.
Your Local Florist in Sipson
We are proud to serve Sipson and the surrounding community, delivering fresh flowers for every occasion to homes and businesses alike. Our returns, refunds, and complaints policy is designed to protect your purchase and give you complete confidence when ordering with Florist Sipson. Thank you for choosing us as your trusted local florist.
