Florist Sipson Online Flower Orders: Detailed Terms & Conditions

Florist Sipson E-Commerce Terms & Conditions

Introduction and Scope

Welcome to Florist Sipson’s online platform for flower delivery and related services. These Terms & Conditions govern the use of our website and outline the contractual obligations between Florist Sipson (“we”, “us”, or “our”) and customers placing online orders for flower arrangements and accessories. These terms apply to all customers placing orders with delivery to Sipson and surrounding areas.

Order Process

To purchase flowers or related products for delivery via our website, customers must select items, add to basket, and proceed to checkout. A summary of the selected items, total price, and delivery options will be presented before confirming the order. During checkout, you must provide accurate information including recipient and delivery details.

After submitting your order, you will receive an on-screen confirmation and, where possible, a confirmation to your chosen contact details summarising the products, total cost, and expected delivery date. Acceptance of your order and the formation of a binding contract occurs when we process payment and send a dispatch notification.

We reserve the right to refuse or cancel any order prior to dispatch for reasons including, but not limited to, product availability, payment concerns, or details provided being incomplete or inaccurate. In such cases, no contract shall exist and any payment received will be refunded promptly.

Product Availability and Substitution

All flowers and products are subject to availability. Floral arrangements may differ from displayed images due to seasonal flowers or supply variations. Should particular flowers or items be unavailable, we reserve the right to substitute with flowers of equal or greater value and similar style and quality. We always aim to notify you of any significant changes to your order wherever possible before dispatch.

Delivery Terms

Florist Sipson aims to provide timely delivery across Sipson and local surrounding areas. We offer various delivery options during checkout tailored to your requirements. Our online service enables you to select a preferred delivery date; however, we cannot guarantee delivery at a specific time unless otherwise stated or agreed upon in writing.

We cannot accept liability for late deliveries due to inaccurate address details, recipient unavailability, events outside our reasonable control, or orders placed without sufficient delivery lead time. Where the recipient is unavailable, our couriers or delivery partners will follow your selected delivery instructions (e.g., leave with neighbour, at a safe location) when possible. Undeliverable orders may be returned to us, and a redelivery fee may apply.

Payment Terms

Payment for all orders must be made in full at the time of finalising the order via our secure online payment gateway. We accept major debit and credit cards as specified during the checkout process. Orders are only dispatched upon receipt of cleared funds.

All prices are listed in GBP and include any applicable taxes unless otherwise shown. Delivery charges are displayed separately and added to your order total before payment. We take all reasonable measures to ensure our payment system is robust and secure, but accept no liability for loss incurred through transmission errors or third-party unauthorised access, unless due to our proven negligence.

Cancellations and Amendments

If you wish to cancel or amend an order, please contact us as soon as possible with your order details. We require a minimum of 24 hours’ notice prior to the scheduled delivery date for cancellations or changes to orders. Cancellations requested within this timeframe will receive a full refund to the original payment method. For orders cancelled less than 24 hours before delivery, especially once dispatched or prepared, we reserve the right to retain some or all of the order value reflecting costs incurred.

Orders for personalised arrangements or events may be subject to alternative cancellation terms, advised at the time of booking. We aim to accommodate amendments or changes but cannot guarantee changes after the order is processed or dispatched.

Returns and Refunds

Fresh flowers and perishable goods are exempt from the legal right to return under UK distance selling regulations unless they are faulty or not as described. If there is an issue with the flowers or the order received, please contact us within 24 hours of receipt along with photographs and a description of the problem. We will assess claims promptly and, if justified, offer a replacement or refund. Our decision regarding remedies is final. Return of any non-perishable items must be within 14 days of receipt, and such goods must be unused and in original packaging. The cost and risk of returning items lies with the customer.

Customer Responsibilities

It is your responsibility to provide accurate and complete recipient and delivery information. Please carefully review your order and ensure personal messages, delivery instructions, and any other relevant details are correct. Florist Sipson is not liable for losses or delays due to incorrect or incomplete information supplied by the customer.

Limitation of Liability

Florist Sipson’s liability in connection with any product supplied via online order shall be limited to the purchase price paid for that product. We do not accept liability for indirect, special, or consequential loss howsoever arising, including but not limited to, loss of income, business, or data.

We make every effort to ensure our products are described and presented accurately. Minor variations in colour or appearance, due to natural floral variations or screen viewing differences, do not constitute grounds for refund unless the overall arrangement is materially different from that described or advertised. Our liability for personal injury or death caused by our negligence, or for fraud, is not excluded by these terms.

Data Protection and Privacy

Florist Sipson is committed to adhering to UK data protection legislation and best practices. We only collect personal data necessary to fulfil your transaction, handle customer support queries, and provide marketing communications where consent has been given. We do not share personal details with third parties except those required for delivery and transaction fulfilment. Please review our Privacy Policy for more specific details regarding data handling and your rights.

Intellectual Property

All website content, designs, text, images, and product arrangements remain the intellectual property of Florist Sipson or our licensors. Reproduction, copying, or use without our express written permission is prohibited, except for legitimate personal use to complete orders through our website.

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions from time to time. Changes will take effect once posted on our website. It is your responsibility to review these terms periodically before placing online orders. Any revised terms apply to orders placed after the revision date.

Force Majeure

We shall not be held liable for any failure to fulfil our obligations relating to online flower delivery in Sipson and adjacent locations due to circumstances beyond our reasonable control, including (but not limited to) natural disasters, extreme weather, pandemic or epidemic, labour disputes, transport interruptions, or government actions.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising out of or relating to them, are governed and interpreted in accordance with the laws of England and Wales. By using Florist Sipson’s digital services, you submit to the exclusive jurisdiction of the English courts for the resolution of all legal disputes.

Contact and Complaints

If you have any questions about these Terms & Conditions or require further clarification regarding an online flower delivery order in Sipson or the surrounding areas, please refer to our Contact page for the appropriate methods to reach us. We handle all complaints swiftly and in accordance with applicable UK consumer protection laws.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any notices issued on our website, constitute the entire agreement relating to your use of Florist Sipson’s online ordering and flower delivery services in Sipson and the surrounding areas. No other statements or representations, written or oral, shall be deemed to alter the scope or interpretation of these terms unless specifically agreed upon in writing.

Note: These Terms & Conditions specifically apply to all customers ordering flower delivery in Sipson and the neighbouring areas served by Florist Sipson’s online services.